32     MANAGING THE GRIEVANCES OF GRADUATE STUDENTS

32.1

Principles and Purposes

a.
Provide timely responses to grievances from students, potential students, or stakeholders
b.
The aim is to develop a culture in which grievances are viewed as opportunities for improvement.
c.
Ensure that students or potential students are free to complain without fear of discrimination.
d.
Ensure that staff are aware of grievance processes and are appropriately trained to ensure that the processes are consistently applied.
e.
Requires respectful behavior among all parties when handling grievances.
f.
Communicate effectively in a timely manner to keep all parties up to date with the progress of grievances.
g.
Ensure that all information is held at the utmost confidence.
h.
Ensure that the principles of natural justice are applied.
i.
To ensure that grievances are resolved to the satisfaction of all parties.
32.2
Guidelines to Establish a Grievance Management System

The university shall develop/adopt/adapt a grievance management policy through their statutory bodies, covering the minimum standards of HEC.
The Grievance Management Committee shall comprise of:
Dean Faculty, Director QEC, Two experts (out of the Department), HOD, and Chairman GSO.